Return & Refund Policy
Our Return and Exchange Policy aims to ensure your satisfaction with your purchases. Please read the following guidelines carefully:
**Returns and Exchanges:**
We gladly accept returns and exchanges within a 30-day period from the date of purchase, provided that the item remains in pristine condition and shows no signs of wear. Kindly note that the cost of return shipping will be borne by the buyer. Upon dispatching your return items, please notify us via email for confirmation. It's important to be aware that returns or exchanges beyond the 30-day window from the receipt of your order cannot be accommodated. Please be informed that items such as Digital Products, Gift Cards, and Custom Orders are considered final sale and are not eligible for return or exchange.
To initiate a return, please reach out to us at info@peerappa.com. If your return request is approved, we will furnish you with comprehensive instructions regarding the procedure and the designated return address. Regrettably, items sent back without prior authorization will not be accepted.
For any inquiries related to returns, please don't hesitate to contact us at info@peerappa.com.
**Damages and Concerns:**
Upon receiving your order, we urge you to carefully inspect the contents. Should you identify any defects, damages, or if an incorrect item has been received, please promptly notify us. This enables us to promptly assess the matter and take corrective measures.
**Items Ineligible for Return:**
Certain categories of items are exempt from our return policy. These include digital products (such as phone wallpapers), perishable goods (including food, flowers, and plants), personalized items (such as custom orders or personalized products), personal care items (including beauty products), and Gift Cards. Additionally, returns cannot be processed for hazardous materials, flammable liquids, or gases. Should you have queries about the eligibility of your item, please don't hesitate to contact us.
**Exchanges:**
For a seamless transition to the item you desire, we recommend returning the item you currently have. Once the return is approved and processed, you can then proceed to make a separate purchase for the new item.
**Refunds:**
Upon receipt and inspection of your return, we will promptly notify you regarding the approval status of your refund. If approved, the refund will be automatically processed to your original method of payment. Please bear in mind that financial institutions may require some time to finalize the refund transaction.
Your satisfaction is important to us, and we strive to facilitate a hassle-free shopping experience. Should you have any questions or require assistance, please don't hesitate to reach out.